We gladly accept returns for any reason within 30 days from shipping date.

In case of returning the product please follow the following steps:

  • Send an e-mail to info@travelteq.com with your order number and reason of return, or use our live chat.
  • We will send you the needed shipping documents and instructions for your return.
  • Your return is processed by UPS. UPS will pick-up your return or the item can be handed in at a UPS drop-off point. In case the return is not covered by Travelteq, payment has to be made for the return.
  • After receiving and checking the goods we will reimburse your payment within 3 business days.

It is not possible to return a personalized bag. 

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